Privacy Policy

1. Information We Collect

We collect information in two ways:

Information you provide directly: When you fill out a contact form, book a call, or communicate with us, you may share your name, email address, phone number, company name, and details about your business needs.

Information collected automatically: When you visit our website, we may collect your IP address, browser type, pages visited, and referring URL through standard web analytics tools. This data is aggregated and used to improve our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you request
• Schedule and conduct project consultations
• Send project updates and invoices related to your engagement
• Improve our website and service offerings
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects.

3. Sharing Your Information

We may share your information with:

• Service providers — tools we use to operate our business (e.g., scheduling software, CRM, email). These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
• Legal authorities — if required by law, court order, or to protect the rights and safety of our clients or the public.

We do not share your information with other clients or third-party advertisers.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the site.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data. These tools operate under their own privacy policies, which we encourage you to review.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no internet transmission or storage system is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project-related data is typically retained for a minimum of three years following project completion for business and legal purposes.

7. Third-Party Services

Our website and services may contain links to or integrations with third-party platforms (e.g., Calendly, Google, social media). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party service you interact with.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the email below. We will respond within 30 days.

9. Children's Privacy

Our services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy from time to time.

11. Contact

Questions or concerns about this policy? Contact us at hello@citrineautomations.com.